Return Policy

Return and Claim Policy

Claims for Misprints, Damage, or Defects: If you receive a misprinted, damaged, or defective item, please submit a claim within 30 days of receiving the product.

Lost Packages: For packages lost in transit, submit your claim no later than 30 days after the estimated delivery date. Claims due to our error will be covered at our expense.

Reporting Issues: If you notice any issues with your order, please submit a problem report so we can address it promptly.

Returns:

  • Return Address: By default, returns are sent to the Printful facility. When a return is received, you'll get an automated email notification. Unclaimed returns will be donated to charity after 30 days. If you use a different return address, you are responsible for any returns received there.
  • Wrong Address: If the address provided is insufficient, the shipment will be returned to our facility. You will be responsible for reshipment costs after we confirm the updated address with you.
  • Unclaimed Shipments: These are returned to our facility, and you will be liable for the reshipment cost.
  • Sealed Goods: We do not accept returns for sealed goods like face masks due to health and hygiene reasons. Such items will be disposed of and cannot be reshipped.

Customer Returns: Please advise your customers to contact us before returning any products. We do not refund orders for buyer’s remorse. Returns and size exchanges are at your discretion and expense. For customers in Brazil, they can request a return within 7 days of receiving the item, with a picture of the item. Refunds are subject to an evaluation to ensure the product wasn’t used or damaged.

EU Consumer Notification: Under EU Directive 2011/83/EU, the right of withdrawal does not apply to:

  1. Goods made to the consumer's specifications or clearly personalized.
  2. Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons.

We reserve the right to refuse returns at our discretion.

This policy is governed by and interpreted in accordance with the English language, regardless of any translations made.

Thank you for choosing Loubna Tote! If you have any questions, feel free to contact us.